Frequently Asked Questions
- What is Customer Relationship Management (CRM)?
- I run a small business and I don’t have that many customers. Why do I need special software to manage them?
- Is DataBoost’s Cloud CRM difficult to set up?
- Is DataBoost’s Cloud CRM expensive?
- Is DataBoost’s Cloud CRM easy to use?
- What is the dedicated support staff requirement?
- How does the customer service portion of DataBoost’s Cloud CRM help my business grow?
- How can DataBoost’s Cloud CRM software help my business?
- Who takes care of the DataBoost’s Cloud CRM maintenance?
- Are DataBoost’s business applications secure?
- Will I be able to customize DataBoost’s Cloud CRM application to my business needs?
If you have any questions about our services or would like to know more about MobileOffice, please feel free to contact us at any time.
What is Customer Relationship Management (CRM)?
A Customer Relationship Management (CRM), represents a business strategy as well as a technology solution to create and manage long-term relationships with customers. While technology solutions enable CRM, building customer relationships is a commitment by business owners to focus their attentions on the customer.
Based on the belief that customer-driven culture is the key component of growing a business, CRM solutions enable a business to analyze and manage all aspects of critical customer interactions to improve customer satisfaction, and maximize customer loyalty.
DataBoost’s Cloud CRM integrates three core customer-related activities: Sales, Marketing and Customer Service. By organizing key business functions, DataBoost’s Cloud CRM helps to improve employee performance, streamline marketing and focus on business customers.
With DataBoost’s Cloud CRM you will be able to integrate your: Contract Management, Sales Administration, Customer Preference Management, Lead Management, and add many other tools to support your selling process. Our customer service tools will allow your business to create a repository of customer service inquiries, to analyze customer satisfaction and to create a knowledge base of established customer service practices.
The value of DataBoost’s CRM is measured by its ability to streamline you business processes by creating a comprehensive system to manage and analyze customer data.
Our Cloud CRM solution will yield immediate productivity benefits by consolidating customer records.
Companies relying on a mix of spreadsheets, contact managers, accounting tools and even paper records are loosing the market battle to their competitors.
I run a small business and I don’t have that many customers. Why do I need special software to manage them?
DataBoost’s Cloud CRM can benefit a small business by consolidating customer data into a single system. As a business grows, keeping a record of all transactions can become overwhelming. Our CRM enable your business to automate key business functions like sales, marketing and customer support. By automating routine tasks, the application allows you to reduce costs and focus resources on the more crucial business areas to increase organization productivity, profits and ROI.
Is DataBoost’s Cloud CRM difficult to set up?
We have changed the paradigm of traditional CRM implementations that require hardware and software installations, followed by a long period of customization by a developer to meet the requirements of a particular business.
DataBoost’s Cloud CRM is a simple installation you don’t need to buy software, hardware, firewalls or get dedicated staff. DataBoost’s Cloud CRM only requires an Internet-connected PC with a web browser. DataBoost’s Cloud CRM is ready for use after your first login.
Is DataBoost’s Cloud CRM expensive?
Definitely not! You have to pay just minimum subscription for using DataBoost’s Cloud CRM. Unlike traditional enterprise CRMs requiring expensive hardware, software and maintenance, DataBoost’s Cloud CRM is delivered as a service over the Internet. Also, there is no need for in-house maintenance and expensive after-purchase customization. DataBoost’s Cloud CRM is already maintained, upgraded, and backed up in the cloud, the subscription costs are the only costs incurred by the business.
Is DataBoost’s Cloud CRM easy to use?
DataBoost’s Cloud CRM is intuitive and easy to use. DataBoost’s Cloud CRM is no more complex than the web applications that most people are already familiar with. DataBoost’s Cloud CRM is based on proven, familiar web services such as online banking, online shopping and other web-based financial tools are easy to understand and use.
DataBoost’s Cloud CRM available on-demand. You have 24/7 access to the applications from anywhere anytime without time or distance confines. Using just a PC equipped with Internet and a browser you can easily access the suite of feature rich tools in a hassle-free manner
What is the dedicated support staff requirement?
One of the main advantages of using the applications is that it automates the entire customer relationship management process enabling you to focus resources on the other key business areas. To use DataBoost’s Cloud CRM you do not have to employ and pay for separate support staff. You can access and use the applications from anywhere using your secure login and password. Also, we have an intuitive user-friendly interface, which you can use with just minimum training.
How does the customer service portion of DataBoost’s Cloud CRM help my business grow?
Customer satisfaction is a key element of customer loyalty. Loyal and satisfied customers become long-term customers. Loyal customers are also your best advocates. Word of mouth recommendations create the most persuasive marketing for your company. In an age where negative customer feedback propagates quickly to online reviews and blogs, customer service cannot be overlooked.
How can DataBoost’s Cloud CRM help my business?
DataBoost’s Cloud CRM brings the power of customer relationship management within the easy reach of small and mid-size businesses. The applications allow you to consolidate customer data in a single secure database that you can access from anywhere anytime. In-depth customer history can be maintained analyzing which enables you to provide personalized one-to-one services individually. This helps to create and maintain customer loyalty, and thereby maximize customer retention.
Who takes care of the DataBoost’s Cloud CRM maintenance?
We take care of the entire Cloud CRM maintenance. You don?t have to spend towards expensive hardware, exclusive software or dedicated in-house maintenance. Also, we care of upgrades, backups, security, privacy and virus protection, which mean huge savings to you while using the applications.
Are DataBoost’s business applications secure?
Absolutely! DataBoost’s Cloud CRM run on secure dedicated servers maintained by our staff. Only authorized users identified by login and password can access and use the applications. Maintenance, security and data backup of the CRM are taken care by our staff.
Will I be able to customize small business DataBoost’s Cloud CRM application to my business needs?
Certainly! We will incorporate your company name and logo, to create personalized look and feel for the applications. Also we will provide enable access through your own company subdomain.